Privacy Policy

Commitment to Privacy

At Callara AI, we understand the critical importance of protecting patient information and maintaining the highest standards of privacy and security in healthcare technology. This Privacy Policy explains how we collect, use, protect, and handle your information.

HIPAA Compliance

Callara AI is designed to be HIPAA compliant. We implement appropriate administrative, physical, and technical safeguards to protect patient health information (PHI) in accordance with HIPAA regulations.

• All data transmissions are encrypted using industry-standard protocols
• Access to PHI is strictly limited to authorized personnel
• We maintain detailed audit logs of all system access
• Regular security assessments and updates are performed

Information We Collect

We collect only the information necessary to provide AI-powered communication services:

• Text and call audio for processing prescription refill requests
• Patient identification information (name, date of birth, phone number)
• Prescription information necessary for refill processing
• Pharmacy contact and business information
• Usage analytics to improve service quality

How We Use Your Information

Your information is used solely for:

• Processing prescription refill requests
• Routing conversations to appropriate pharmacy staff
• Providing support
• Improving AI accuracy and service quality
• Compliance with legal and regulatory requirements

Data Security

We implement multiple layers of security to protect your data:

• End-to-end encryption for all data transmission
• Secure cloud infrastructure with regular security audits
• Multi-factor authentication for system access
• Regular employee training on privacy and security protocols
• Incident response procedures for potential security breaches

Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of certain data processing activities
• File complaints with regulatory authorities

Contact Us

If you have questions about this Privacy Policy or data practices, please contact us at: